As the region's leading technology service provider, Network Alternatives, Inc. also has the largest number of personnel dedicated to supporting the technology needs of the legal community. Located in Langhorne, Pennsylvania, our customer support call center employs the area's most respected - and experienced - engineers. Managed by our senior-level engineer, Network Alternatives' staff is experienced at supporting thousands of users with this simple philosophy: Let us manage your network so you can manage your firm.
With 20 years of serving customers in the legal community, we provide client support that's unparalleled in the industry. We offer many levels of support - from network monitoring and diagnostics to 24X7 helpdesk assistance.
Quite simply, your satisfaction is our highest priority.
A Team of Experts Our Customer Service Manager monitors every helpdesk ticket that comes into Network Alternatives. Each call is prioritized and assigned to the engineer best suited to solve the issue presented. Leveraging their experience and expertise, our team helps our clients with on-site systems, including system administration, migration, system design and implementation.
Our Helpdesk Ticketing System Network Alternatives uses HelpStar, one of the leading helpdesk technology software programs in the customer service industry. It's used by leading businesses - from Walt Disney World to FedEx. And it was designed by support experts who understand the importance of tracking problems and communicating steps from start to finish.
That's exactly how we approach support at Network Alternatives. Whether you send an email or call our support center, we assign each problem a helpdesk ticket and a tracking number to ensure proper handling - from initiation through resolution.
Support Services Offered
- System Administration
- Server Health Monitoring
- Remote Server Reboot
- Server Hardware & Software Support
- End-User Shadowing
- On-Site Support
- Hardware Maintenance Support
- Workstation/Desktop System Maintenance
- Printer Maintenance/Printing Issues
- Updating Software
- Applying Patches
- User Account Add/Deletes
- Emergency User Account Disabling
- Password Administration
- Permission & Privilege Changes
For more information please Contact Us today.
